Terms & Conditions
Refunds are not given for change of mind purchases. Refunds are only issued if the item is deemed faulty by the manufacturer.
NOTE: All Warranty claims are NOT with K2 Baseball/Softball, but with the sole Manufacturer or their authorised service centre. All returns MUST BE pre-paid freight by the customer. K2 Baseball/Softball will NOT accept return to sender or receiver pays parcels.
K2 Baseball/Softball does not accept responsibility for loss or damage to products that may occur during the transit process upon return to our warehouse. All items are fully inspected for quality control prior to dispatch and are packed accordingly to the product.
K2 Baseball/Softball may not accept product returns if any of the following apply:
Change of mind purchases - the customer decides they do not like the item
If items are incomplete or there are missing parts
The products show visible signs of physical damage
The product has been damaged as a result of misuse or unintended use
Should you need to return a product to K2 Baseball/Softball, we must be notified at firstname.lastname@example.org ASAP.
You will be issued with a RA# (Return Authorization number) and we cannot not accept returns without a RA#.
Where applicable, the returned item will be reviewed and/or tested to determine the nature of fault. If no fault can be found after inspection, then we will have the option of returning the product to you.
All items must be returned strictly within 14 days of receiving and must be accompanied by an RA#.
To obtain an RA please send an email to email@example.com with the following information:
1. Full Name (as appears on your order)
2. Contact details
3. Order I.D/Invoice Number
4. Invoice Date
5. Reason for return
The RA is only valid for 14 days. If products arrive after this we may not be able to accept them.
Once you have be issued with a RA# you can then proceed to pack the item for return. Please enclose all of the following.
A copy of your original invoice
A copy of the email from us confirming the return
ALL original packaging and ALL parts/ accessories that where included with your product
RA# MUST be clearly written on the outside of the parcel and on the copy of the original invoice. DO NOT write the RA# on the product itself.
We are happy to issue you with store credit provided the item is received in original condition after evaluation from the manufacturer.
The duration period in which either a store credit or refund will be processed is dependent upon each individual item.
Store credits are valid for a period of 6 months from the day of confirmation that we have received the goods in AS NEW condition.
Any and all deposits paid are final and strictly non-refundable. You may choose to cancel your order however in doing so you forfeit any amounts paid to date.
SPECIAL & CLEARANCE ITEMS
All products that are SPECIAL & CLEARANCE, SALE or MARKED DOWN are final. These products are strictly NON REFUNDABLE and NON EXCHANGABLE.
All warranties are MANUFACTURER'S Warranties. K2 Baseball/Softball is not responsible for these warranties. Terms and Conditions of Manufactures Warranties are deemed by the Manufacturer. Should the Manufacturer issue you with a store credit for K2 Baseball/Softball (this is NOT cash or credit redeemable), the credit can ONLY be used to purchase equipment.
Upon removing the packaging from a new bat, K2 Baseball/ Softball return policy is voided. ALL returns and exchanges for opened or used bats are the responsibility of the manufacturer. Please note that standard manufacturer warranties cover the following: cracking, bending, and/or significant denting that may occur during normal field usage.
WOOD & COMPOSITE BAT WARRANTY
NO warranty, return or exchange on any wood, composite or baum bats. Purchase is final.
NOTE: Some composite bats may come with a clearly attached label indicating a 60 or 90 day warranty period that is applicable from the date of purchase only. This warranty is strictly only honoured with presentation of both the original label and receipt of purchase and is subject to the terms and conditions of sole manufacturer. K2 Baseball/Softball is not responsible for immediate replacement of these bats as they must be returned to the sole manufacturer for inspection to validate the authenticity and nature of the warranty claim.
Payment options are as follows:
We accept payment via PayPal, which covers a wealth of payment options such as credit card, PayPal balance and bank transfer. We've chosen PayPal as our main payment gateway due to its secure online reputation and it's great consumer protection facilities.
2. Credit Card
MasterCard and Visa ONLY. Payments can be paid over the phone.
3. Bank Transfers
Account Name: Baseball World Australia Pty Ltd (T/A K2 Baseball/Softball)
Bank: Commonwealth Bank of Australia
Account Number: 1030 – 8035
BSB: 063 – 239
Reference Number: (Order I.D or Invoice Number)
NOTE: The Reference Number is essential for us to trace your payment. If your invoice number exceeds the description character limit of your financial institutions online banking section, then please just use the last 7 digits of your invoice number.
4. Money Order
Please mail all cheques along with a copy of your original invoice to:
41 Gilbert Park Drive,
Knoxfield, VIC 3180
NOTE: we do not except personal cheques so please provide a bank cheque or money order
5. International Money Transfers (IMT)
Please contact us at firstname.lastname@example.org or + 61 3 9763 2324 for further details.
ALL pricing is in Australian Dollars and is inclusive of 10% GST.
ALL pricing on our site can change at the discretion of K2 Baseball at any time without notice.
If you are an international customer please contact us at email@example.com or +61 3 9763 7930 for further details.
If stock is unavailable you will be notified and/or an alternative item may be suggested and exchanged if suitable.
Pricing is subject to availability of the item and is only valid while that particular item is in stock.
All goods must be paid for in full prior to despatch.