Refund policy

REFUND POLICY

Refunds are not given for change of mind purchases. Refunds are only issued if the item is deemed faulty by the manufacturer.

NOTE: All Warranty claims are NOT with K2 Baseball/Softball, but with the sole Manufacturer or their authorised service centre.
 All returns MUST BE pre-paid freight by the customer. K2 Baseball/Softball will NOT accept return to sender or receiver pays parcels.


K2 Baseball/Softball does not accept responsibility for loss or damage to products that may occur during the transit process upon return to our warehouse. All items are fully inspected for quality control prior to dispatch and are packed accordingly to the product.

K2 Baseball/Softball may not accept product returns if any of the following apply:

  • Change of mind purchases - the customer decides they do not like the item
  • If items are incomplete or there are missing parts
  • The products show visible signs of physical damage
  • The product has been damaged as a result of misuse or unintended use
  • Should you need to return a product to K2 Baseball/Softball, we must be notified at info@k2baseball.com ASAP. 

You will be issued with a RA# (Return Authorization number) and we cannot not accept returns without a RA#.

Where applicable, the returned item will be reviewed and/or tested to determine the nature of fault. If no fault can be found after inspection, then we will have the option of returning the product to you.


All items must be returned strictly within 14 days of receiving and must be accompanied by an RA#.

To obtain an RA please send an email to info@k2baseball.com with the following information:

  1. Full Name (as appears on your order)
  2. Contact details
  3. Order I.D/Invoice Number
  4. Invoice Date
  5. Reason for return

The RA is only valid for 14 days. If products arrive after this we may not be able to accept them.

Once you have be issued with a RA# you can then proceed to pack the item for return. Please enclose all of the following.

  • A copy of your original invoice
  • A copy of the email from us confirming the return
  • ALL original packaging and ALL parts/ accessories that where included with your product
  • RA# MUST be clearly written on the outside of the parcel and on the copy of the original invoice. DO NOT write the RA# on the product itself.