Terms of service

STORE CREDITS

We are happy to issue you with store credit provided the item is received in original condition after evaluation from the manufacturer.

The duration period in which either a store credit or refund will be processed is dependent upon each individual item.

Store credits are valid for a period of 6 months from the day of confirmation that we have received the goods in AS NEW condition.


DEPOSITS

Any and all deposits paid are final and strictly non-refundable. You may choose to cancel your order however in doing so you forfeit any amounts paid to date.  


SPECIAL & CLEARANCE ITEMS

All products that are SPECIAL & CLEARANCE, SALE or MARKED DOWN are final. These products are strictly NON REFUNDABLE and NON EXCHANGABLE.


WARRANTY CLAIMS

All warranties are MANUFACTURER'S Warranties. K2 Baseball/Softball is not responsible for these warranties. Terms and Conditions of Manufactures Warranties are deemed by the Manufacturer. Should the Manufacturer issue you with a store credit for K2 Baseball/Softball (this is NOT cash or credit redeemable), the credit can ONLY be used to purchase equipment.


BAT WARRANTY


Upon removing the packaging from a new bat, K2 Baseball/ Softball return policy is voided. ALL returns and exchanges for opened or used bats are the responsibility of the manufacturer. Please note that standard manufacturer warranties cover the following: cracking, bending, and/or significant denting that may occur during normal field usage. 


WOOD & COMPOSITE BAT WARRANTY

NO warranty, return or exchange on any wood, composite or baum bats. Purchase is final.

NOTE: Some composite bats may come with a clearly attached label indicating a 60 or 90 day warranty period that is applicable from the date of purchase only. This warranty is strictly only honoured with presentation of both the original label and receipt of purchase and is subject to the terms and conditions of sole manufacturer. K2 Baseball/Softball is not responsible for immediate replacement of these bats as they must be returned to the sole manufacturer for inspection to validate the authenticity and nature of the warranty claim.


PAYMENT METHODS

Payment options are as follows:

1. PayPal

    We accept payment via PayPal, which covers a wealth of payment options such as credit card, PayPal balance and bank transfer. We've chosen PayPal as our main payment gateway due to its secure online reputation and it's great consumer protection facilities.

    2. Credit Card

    MasterCard and Visa ONLY. Payments can be paid over the phone.

    3. Bank Transfers

    Account Name: Baseball World Australia Pty Ltd (T/A K2 Baseball/Softball)
    Bank: Commonwealth Bank of Australia
    Account Number: 1030 – 8035
    BSB: 063 – 239
    Reference Number: (Order I.D or Invoice Number)

    NOTE: The Reference Number is essential for us to trace your payment. If your invoice number exceeds the description character limit of your financial institutions online banking section, then please just use the last 7 digits of your invoice number.
    4. Money Order
    Please mail all cheques along with a copy of your original invoice to:
        K2 Baseball/Softball
        41 Gilbert Park Drive,
        Knoxfield, VIC 3180
    NOTE: we do not except personal cheques so please provide a bank cheque or money order

    5. International Money Transfers (IMT)

    Please contact us at info@k2baseball.com or + 61 3 9763 2324 for further details.


    PRICING

    ALL pricing is in Australian Dollars and is inclusive of 10% GST.

    ALL pricing on our site can change at the discretion of K2 Baseball at any time without notice.

    If you are an international customer please contact us at info@k2baseball.com or +61 3 9763 7930 for further details.

    If stock is unavailable you will be notified and/or an alternative item may be suggested and exchanged if suitable.

    Pricing is subject to availability of the item and is only valid while that particular item is in stock. 


    All goods must be paid for in full prior to despatch.